(FWA 2026/03/10)If you are stopped at an MRT station, shopping mall, or on the street and taken into a store where someone tries to sell you beauty or skincare products, that is “inappropriate marketing”
How to avoid such situations?
Beware of false promotions or aggressive marketing – As long as you do not “clearly agree to a sale,” the business engaged in aggressive marketing is breaking the law
Goods can be returned within 7 days without having to give a reason – You can unconditionally cancel the contract within 7 days of receiving the product without having to pay any fees
When returning goods always retain evidence – Notify the business by double-registered mail or a legal attest letter to avoid later disputes
If you have any questions, immediately call the 1950 Consumer Service Hotline to file a complaint.
If you require translation service call the 1955 Hotline
※If you have any further questions about working, residency, transportation, or daily life in Taiwan, the ITaiwan AI Genie is always at your service.
拒絕不當行銷
如果你在捷運站、商場或路邊被攔下，被帶進店裡推銷美容或保養品，這就是「不當行銷」！
如何解套？
小心假宣稱、強迫推銷 – 只要你沒有「清楚同意交易」，店家強推就是違法
7天內可以退貨，不用說理由 – 收到商品後 7 天內，可無條件解除契約，不必付費用
辦理退貨要保留證據 – 請用雙掛號或存證信函通知店家，可避免爭議
有問題可立即撥打 1950 消費者服務專線申訴，如有通譯需求請撥打1955
