(FWA 2025/08/28)
Beginning September 22, 2025, Taiwan High-Speed Rail (THSR) will officially roll out its new “Quiet Carriage” policy to create a more peaceful travel environment for passengers. Under this new system, travelers are required to keep their phones and electronic devices on silent mode at all times, avoid making phone calls inside the carriage, and keep conversations at a low volume. Watching videos or playing games will still be allowed, but only with the use of headphones. Passengers who need to take calls will be asked to step into the gangway(compartment) area to avoid disturbing others.
As travelers continue to grow, noise issues such as loud talking, speakerphone calls, and the use of external audio from games or videos have become increasingly common. To address these concerns, THSR is echoing the call for “zero tolerance for noise” and is incorporating noise control into passenger regulations through amendments to the Railway Act and the Mass Rapid Transit Act.
The new rules were announced on August 22, 2025, and will officially take effect a month later. For the first three months, the focus will be on education and public awareness, with train staff reminding passengers to comply. However, repeat offenders who ignore warnings may be asked to leave the train, and their travel contract may be terminated.
Similar practices are already in place in other countries. Singapore has long promoted its “Keep volume low” campaign, with violators facing fines of up to SGD 500 (around NT$12,000). In Japan, trains enforce “Manner Mode,” which prohibits phone calls entirely, while many international airlines also offer designated quiet zones. Taiwan hopes that by introducing Quiet Carriages on its high-speed rail network, the culture of quiet and considerate travel will extend to Taiwan Railways and other public transportation systems, ultimately building a nationwide standard for a friendlier travel experience.
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高鐵推「寧靜車廂」 聊天需放低音量
為維護乘車品質，台灣高鐵公司將從2025年9月22日起正式實施「寧靜車廂」新制，以「3大自律原則」打造遠離噪音的舒適空間。高鐵提醒所有乘客，使用手機、平板等3C設備需全程靜音，也不要在車廂講電話，交談時請放低音量。如要講電話，請移動至列車玄關。看影片、玩遊戲請戴耳機，避免影響他人。
隨著搭乘高鐵的乘客人數逐年攀升，在車廂內大聲喧嘩、甚至擴音講電話、外放影音、遊戲音效等干擾情況也趨於頻繁，為改善大眾運輸車廂內長期存在的噪音問題，台灣高鐵響應「車廂噪音零容忍，打造寧靜新秩序」的訴求，配合《鐵路法》與《大眾捷運法》修法，將車廂噪音行為納入乘車規範。
「寧靜車廂」措施2025年8月22日公告，1個月後正式生效。實施初期會有3個月宣導期，期間將以勸導為主，並加強宣傳，如違規者屢勸不聽，高鐵有權拒載。也就是說，列車長有權要求乘客下車，並解除與該乘客的運送契約。
除台灣的高鐵外，其他各國的大眾運輸也都有推出維護車廂品質的乘車規範，例如新加坡長期推動「Keep volume low」政策，違反者將可開罰最高500新幣（約新台幣12000元），日本則透過倡導「Manner Mode」模式，全面禁止車廂內通話，也有多家外籍航空設立寧靜專區。台灣則希望從高鐵開始，將「寧靜」文化擴展到包含台鐵在內的大眾運輸系統，建立全國一致的友善乘車文化。
