Taiwan Government 1990 and 1955 consultation hotlines

(FWA 2026/10/12)

	1990 Hotline for foreign residents in Taiwan	1955 – Migrant Worker Hotline
Competent authority	National Immigration Agency, Ministry of the Interior	Ministry of Labor
Target users	All foreign residents (new immigrants, foreign nationals, international students, migrant workers etc.)	Focused on migrant workers, employers and labor brokerages
Main services	Consultations on living in Taiwan	Labor rights consultation and complaints
Services	Residence permits, visas, immigration, medical care, social welfare, transportation, taxation, interpretation etc.	Employment contracts, wages, work hours, leave, changing employers, labor disputes, complaints, human trafficking etc.
Do they handle complaints	Provides consultation and referrals	Accepts complaints, reports of illegal activity and handles cases
Languages	Chinese, English, Japanese, Vietnamese, Indonesian, Thai, Cambodian	Chinese, English, Vietnamese, Indonesian, Thai

In summary

If you are a foreign resident and need help resolving everyday life related problems – 1990

If you are a migrant worker and need to file a complaint or ask about your labor rights – 1955

※If you have any further questions about working, residency, transportation, or daily life in Taiwan, the ITaiwan AI Genie is always at your service.

政府諮詢專線1990與1955的比較

	1990 外來人士在臺生活諮詢服務	1955 勞工諮詢申訴專線
主管機關	內政部移民署	勞動部
服務對象	所有外來人士（新住民、外國人、外籍學生、移工等）	以移工、雇主及仲介為主
主要服務	在臺生活諮詢	勞動權益與申訴
服務內容	居留、簽證、出入境、醫療、社福、交通、稅務及通譯等	勞動契約、薪資、工時、休假、轉換雇主、勞資爭議、申訴及人口販運等
是否受理申訴	僅提供諮詢及轉介	可受理申訴、檢舉及案件處理
語言	中文、英文、日文、越南文、印尼文、泰文、柬埔寨文	中文、英文、越南文、印尼文、泰文